Términos del servicio

TERMS OF SERVICE

The Green Jungle Beauty Shop

Effective Date: July 11, 2025

1. Acceptance of Terms

By accessing this website, placing an order, or completing checkout, you expressly acknowledge and agree to be bound by these Terms of Service, including our Shipping Policy and Return and Refund Policy.

No order may be placed without acceptance of these terms.

These terms form a legally binding agreement between you and The Green Jungle Beauty Shop Inc.

1. Order Processing. No Cancellation. No Modification.

All orders are processed automatically and immediately after checkout.

Please note that we do not accept order cancellations or modifications, including shipping or billing address changes, contact information changes, item changes, quantity changes, or any other order details, once an order has been placed.

Once an order is placed, it cannot be cancelled, modified, or reversed, except where mandatory consumer protection laws provide otherwise.

This includes, without limitation:

Change of mind

Address errors

Delivery delays

Customs issues

Payment disputes

This condition is final to the fullest extent permitted by law.

1. Returns, Refunds, and Final Sale Policy

ALL SALES ARE FINAL, except where mandatory consumer protection laws provide otherwise.

Due to hygiene, health protection, and product safety reasons, we do not accept returns or refunds on cosmetics, skincare, makeup, lip products, body care, hair care, personal care, or beauty products once they have been opened, used, tested, unsealed, tampered with, damaged, or removed from their original sealed packaging.

By completing checkout, you acknowledge and agree that products sold by The Green Jungle Beauty Shop are final sale to the fullest extent permitted by law.

This includes, without limitation:

Dissatisfaction or personal preference

Incorrect product selection

Allergic reactions or sensitivities

Refused or unclaimed deliveries

Customs refusal or import delays

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded under applicable law.

1. Returns, Refunds & EU Right of Withdrawal

Due to hygiene, health protection, and product safety reasons, all cosmetics, skincare, makeup, personal care, and beauty products are final sale and are not eligible for return or refund once opened, used, tested, unsealed, tampered with, or damaged.

For customers located in the European Union, the statutory 14 day right of withdrawal applies only where required by applicable consumer protection laws and only to unused, unopened, fully sealed products returned in their original condition.

In accordance with applicable European consumer protection laws, the right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery. This includes, without limitation, skincare, makeup, lip products, body care, hair care, personal care items, and other beauty products supplied in sealed packaging.

To be eligible for an approved return under the EU right of withdrawal, products must:

Be unused, unopened, and fully sealed

Be returned in their original packaging

Show no signs of use, testing, tampering, seal removal, damage, or alteration

Be suitable for resale for health, hygiene, and safety reasons

Receive prior authorization from our customer care team before being returned

Customers are solely responsible for all return shipping costs, packaging costs, duties, taxes, customs fees, brokerage fees, and any associated charges related to the return of eligible products, unless otherwise required by applicable law.

The Green Jungle Beauty Shop does not provide prepaid return labels for withdrawal returns.

Original shipping charges are non refundable, except where mandatory consumer protection laws require otherwise.

Where the EU right of withdrawal legally applies and the entire order is returned in compliance with the conditions above, we will refund the product price and the cost of the least expensive standard delivery option offered at checkout, where required by applicable law.

Any additional shipping costs resulting from the customer’s choice of a more expensive delivery method, including express, expedited, or premium shipping, are non refundable.

We may withhold reimbursement until we have received the returned goods or until the customer has supplied proof of having sent back the goods, whichever occurs first.

Any returned product that is opened, unsealed, used, tested, tampered with, damaged, missing packaging, or otherwise unsuitable for return for health protection, hygiene, or safety reasons will be refused and will not be refunded.

Unauthorized returns, refused deliveries, unclaimed parcels, customs refusals, and packages returned without prior approval from our customer care team are not eligible for refund, except where otherwise required by applicable law.

We reserve the right to refuse any return that does not meet the conditions above.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded under applicable law.

1. Defective or Damaged Items. Limited Remedy Only.

If an item arrives damaged or defective, you must notify us within five (5) calendar days of confirmed delivery.

Mandatory documentation includes:

Clear photos of the product and packaging

Visible batch or lot number

Written description of the issue

Claims submitted after this timeframe, or without complete documentation, may be rejected.

If a defect or shipping damage is confirmed, our sole and exclusive remedy, at our discretion and to the fullest extent permitted by law, is:

Replacement of the same item OR

Store credit

Refunds are not issued, except where mandatory consumer protection laws require otherwise.

1. Allergic Reactions. No Liability. No Refunds.

We are not responsible for allergic reactions, sensitivities, or adverse responses to products.

Allergies and sensitivities are individual medical conditions beyond our control.

By purchasing, you acknowledge that you are solely responsible for reviewing ingredient lists and determining product suitability before use.

If an adverse reaction is suspected:

Discontinue use immediately

Contact us with the batch or lot number and a description of the reaction

This information may be forwarded to the manufacturer for safety monitoring purposes only.

No refunds, returns, replacements, or credits are provided for allergic reactions, except where mandatory consumer protection laws require otherwise.

1. Shipping, Delivery, and Proof of Fulfillment

All orders are shipped using tracked parcel services.

A shipment marked as “Delivered” by the carrier constitutes proof of fulfillment of the order.

We are not responsible for:

Theft after delivery

Packages left in mailboxes, lobbies, reception areas, or shared locations

Claims of non-receipt when tracking confirms delivery

Risk of loss transfers to the customer upon carrier delivery confirmation, except where mandatory consumer protection laws provide otherwise.

1. Lost Shipments. Carrier Determination Required.

A shipment is not considered lost unless:

A minimum of 30 days has passed since the last tracking update, AND

The carrier has completed its investigation and officially classified the shipment as lost

No replacement or store credit will be issued before carrier confirmation, except where mandatory consumer protection laws require otherwise.

1. Customs, Duties, and Taxes

For certain destinations outside Canada, duties and taxes are included. This is clearly stated at checkout.

For destinations where duties, VAT, or import fees are not included:

All such charges are the sole responsibility of the buyer

We have no control over customs processing, delays, or assessments

If a shipment is refused due to unpaid customs fees and is returned or deemed undeliverable, no refund, replacement, or store credit will be issued, except where mandatory consumer protection laws require otherwise.

1. Incorrect Address. Undeliverable Shipments.

Customers are solely responsible for providing accurate and complete delivery information.

If an incorrect or incomplete address results in:

Failed delivery

Return to sender

Disposal by carrier or customs

We bear no responsibility and provide no compensation, except where mandatory consumer protection laws require otherwise.

If a delivery is unsuccessful due to unpaid fees, customs clearance issues, refusal to accept the shipment without prior notification following dispatch from our warehouse, or other circumstances resulting in the package being undeliverable and returned to us, the customer will be responsible for covering any costs related to the return.

This includes, but is not limited to:

Original shipping fee

Return shipping

Handling fees

Applicable customs, duties, taxes, or brokerage fees

Orders returned or marked as failed delivery without prior communication and approval from our customer care team are not eligible for a refund, except where mandatory consumer protection laws require otherwise.

Under unique circumstances, if a refund is issued, all related costs may be deducted from the refund amount to the fullest extent permitted by law.

International returned shipments shipped with CIRRO are not routed back to our warehouse and may be automatically disposed of by the carrier.

1. Chargebacks, Payment Disputes, and Fraud

You agree to contact us directly before initiating a chargeback or payment dispute.

Filing a chargeback for issues clearly covered by these policies, including but not limited to:

No-returns policy

Confirmed delivery

Customs refusal

Incorrect address

Refused or unclaimed delivery

May constitute friendly fraud.

We reserve the right to:

Submit full documentation to dispute chargebacks

Recover associated chargeback fees to the fullest extent permitted by law

Permanently refuse service to customers engaging in abusive, dishonest, or fraudulent disputes

If a chargeback is initiated, any eligibility for replacement or store credit is immediately forfeited, and the matter will be handled exclusively through the payment provider, except where mandatory consumer protection laws require otherwise.

1. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, punitive, or consequential damages.

Our total liability is strictly limited to the amount paid for the product in question, except where mandatory consumer protection laws require otherwise.

1. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, labor disputes, supply chain disruptions, carrier delays, customs delays, governmental actions, or other events outside our control.

1. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles.

Nothing in this section limits any mandatory consumer protection rights or jurisdictional rights that cannot legally be excluded under applicable law.

1. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.

1. Contact

Questions regarding these Terms must be submitted through our Contact page or by email at:

[email protected]