Política de reembolso

RETURN & REFUND POLICY

The Green Jungle Beauty Shop

Effective immediately
Last updated: July 10, 2025

Due to the nature of the products we sell, and for hygiene, health protection, safety, and anti-fraud reasons, The Green Jungle Beauty Shop enforces a strict final sale policy to the fullest extent permitted by law.

Please read this policy carefully before placing an order.

1. Final Sale Policy

ALL SALES ARE FINAL, except where mandatory consumer protection laws provide otherwise.

We do not accept returns, refunds, or exchanges on cosmetics, skincare, makeup, lip products, body care, hair care, personal care, wellness, or beauty products once they have been opened, used, tested, unsealed, tampered with, damaged, or removed from their original sealed packaging.

This policy applies to products that are:

Opened or unopened, except where mandatory consumer protection laws provide otherwise

Used or unused, except where mandatory consumer protection laws provide otherwise

Damaged after delivery

Subject to personal dissatisfaction or preference

Incorrectly selected by the customer

Purchased in error

By completing checkout, you acknowledge and agree that products sold by The Green Jungle Beauty Shop are final sale to the fullest extent permitted by law.

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded under applicable law.

1. EU Right of Withdrawal

For customers located in the European Union, the statutory 14 day right of withdrawal applies only where required by applicable consumer protection laws.

Due to hygiene, health protection, and product safety reasons, the right of withdrawal does not apply to sealed goods that are not suitable for return once unsealed after delivery.

This includes, without limitation:

Skincare

Makeup

Lip products

Body care

Hair care

Personal care products

Wellness and beauty products supplied in sealed packaging

To be eligible for an approved return under the EU right of withdrawal, products must:

Be unused, unopened, and fully sealed

Be returned in their original packaging

Show no signs of use, testing, tampering, seal removal, damage, or alteration

Be suitable for resale for health, hygiene, and safety reasons

Receive prior authorization from our customer care team before being returned

Customers are solely responsible for all return shipping costs, packaging costs, duties, taxes, customs fees, brokerage fees, and any associated charges related to the return of eligible products, unless otherwise required by applicable law.

The Green Jungle Beauty Shop does not provide prepaid return labels for withdrawal returns.

Original shipping charges are non refundable, except where mandatory consumer protection laws require otherwise.

Where the EU right of withdrawal legally applies and the entire order is returned in compliance with the conditions above, we will refund the product price and the cost of the least expensive standard delivery option offered at checkout, where required by applicable law.

Any additional shipping costs resulting from the customer’s choice of a more expensive delivery method, including express, expedited, or premium shipping, are non refundable.

We may withhold reimbursement until we have received the returned goods or until the customer has supplied proof of having sent back the goods, whichever occurs first.

Any returned product that is opened, unsealed, used, tested, tampered with, damaged, missing packaging, or otherwise unsuitable for return for health protection, hygiene, or safety reasons will be refused and will not be refunded.

Unauthorized returns, refused deliveries, unclaimed parcels, customs refusals, and packages returned without prior approval from our customer care team are not eligible for refund, except where mandatory consumer protection laws require otherwise.

1. Damaged or Defective Items. Limited Remedy Only.

If you receive an item that is damaged during shipping or confirmed as defective, you must notify us within five (5) calendar days of confirmed delivery.

Claims must be submitted to [email protected] and must include all of the following:

Order number

Name of the affected product or products

Clear description of the issue

Clear photos showing the outer packaging

Clear photos showing the product itself

Clear photos showing the batch or lot number, if visible

Claims submitted after five (5) calendar days, without complete documentation, or with unclear or insufficient evidence may be rejected.

If a defect or shipping damage is confirmed, our sole and exclusive remedy, at our discretion and to the fullest extent permitted by law, is:

Replacement of the same item, OR

Store credit

Refunds are not issued, except where mandatory consumer protection laws require otherwise.

1. Allergic Reactions and Sensitivities

We are not responsible for allergic reactions, sensitivities, irritation, or adverse responses to products.

Allergies and sensitivities are individual medical conditions beyond our control. Customers are responsible for reviewing ingredient lists and determining product suitability before purchase and before use.

If an adverse reaction is suspected:

Discontinue use immediately

Contact us with the batch or lot number and a description of the reaction

This information may be forwarded to the manufacturer for safety monitoring purposes only.

No refunds, returns, replacements, or store credits are issued for allergic reactions or sensitivities, except where mandatory consumer protection laws require otherwise.

1. Undelivered, Delayed, or Lost Shipments

All orders are shipped using tracked parcel services.

If tracking shows no movement, a lost shipment investigation may only be initiated if:

At least thirty (30) days have passed since the last tracking update, AND

The shipping carrier has completed its investigation and officially classified the shipment as lost

No replacement or store credit will be issued before carrier confirmation, except where mandatory consumer protection laws require otherwise.

1. Delivered But Not Received

If tracking confirms delivery, the order is considered successfully fulfilled to the fullest extent permitted by law.

We do not issue refunds, replacements, or credits for:

Delivered but not received claims

Theft after delivery

Packages left in mailboxes, lobbies, reception areas, front desks, porches, or shared locations

Carrier delivery confirmation, including GPS data, delivery photo, or signature when available, constitutes proof of delivery and may be used to dispute chargebacks or payment disputes.

1. Refused, Unclaimed, or Undeliverable Shipments

If a shipment is refused, unclaimed, undeliverable due to an incorrect or incomplete address, or refused due to unpaid customs, duties, taxes, or import fees, no refund, replacement, or store credit will be issued, except where mandatory consumer protection laws require otherwise.

Customers are responsible for providing accurate and complete shipping information at checkout.

If a shipment is returned to us due to refusal, non-collection, unpaid customs fees, incorrect address, failed delivery, or any other issue outside our control, the customer may be responsible for all related costs to the fullest extent permitted by law.

These costs may include, without limitation:

Original shipping fees

Return shipping fees

Carrier fees

Handling fees

Customs fees

Duties

Taxes

Brokerage fees

International returned shipments may not be routed back to our warehouse and may be automatically disposed of by carriers or customs authorities.

1. Fraud Prevention and Abuse

To protect our business and our customers, all claims are carefully reviewed.

We may use available documentation, including but not limited to:

Order details

Customer communication

Product photos

Package weight

Package dimensions

Carrier tracking data

Delivery confirmation

GPS data, delivery photos, or signature confirmation when available

If a claim is determined to be fraudulent, abusive, dishonest, or inconsistent with carrier records or order documentation:

No refund, replacement, or credit will be issued

The customer account may be permanently banned

The activity may be reported to Shopify Payments, Stripe, PayPal, Klarna, Afterpay, relevant payment providers, carriers, and fraud prevention systems, where applicable

1. Chargebacks and Payment Disputes

Customers agree to contact us directly before initiating a chargeback or payment dispute.

Filing a chargeback or dispute for issues clearly covered by this policy, including but not limited to final sale terms, confirmed delivery, customs refusal, incorrect address, refused delivery, or unclaimed parcels, may constitute friendly fraud.

We reserve the right to submit full documentation to dispute chargebacks and recover associated fees to the fullest extent permitted by law.

If a chargeback is initiated, any eligibility for replacement or store credit is immediately forfeited, and the matter will be handled exclusively through the payment provider, except where mandatory consumer protection laws require otherwise.

1. Legal Notice

By placing an order, you confirm that you have read, understood, and agreed to this Return & Refund Policy, as well as our Terms of Service and Shipping Policy.

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded under applicable law.

We reserve the right to modify this policy at any time without prior notice. The version in effect at the time of purchase shall apply.

1. Contact

For questions related to this policy, contact:

[email protected]